How to return an item to Newegg

Returning a Newegg item is easier than ever with our new self-help features.

1. Sign in then find your order within your order history
- As a guest customer, you can Find Your Orderhere
2. Select either Refund or Replace . This is located to the right of the order number. (refund eligibility may vary by product).
3. Select the item you would like to return.
4. Select the return reason from the drop down. You may also provide additional notes in the field below.
5. Click Submit Return and you’ll be provided with steps to prepare your package for return and to print a label if one is provided or purchased.
- Once we’ve received your return, we’ll have it processed within 2-3 business days.
- If related to a special case such as damaged, lost package, etc. processing time frames will be emailed to you.
- If you need multiple shipping labels, please create a separate return for each product.